As both a retailer and resource for your campus, creating a safe and welcoming environment for your customers is a top priority. We've gathered some valuable resources and articles for you below. We hope these help you start conversations within your teams and enact plans and policies that ensure all feel like a valued part of your community.

If you'd like to know more about what ICBA is doing as an organization to support Diversity, Equity, & Inclusion, read our Diversity, Equity & Inclusion Commitment.

Continue Learning with Recommended Reading

ICBA has created an Anti-Racist & Social Justice Recommended Reading List curated by ICBA Member Stores.

A special thank you to the ICBA Member Stores who helped curate this list:
Brown University Bookstore, California State University Fullerton Titan Shops, The Cornell University Store, Grinnell College Pioneer Bookshop, Gustavus Adolphus The Book Mark, Iowa State University Book Store, University of California San Diego Bookstore, University of Kansas Bookstores, University of Minnesota Bookstores, University of New Mexico Bookstore, The University of Oregon Duck Store, University of Wisconsin Madison Book Store, University of Wisconsin Oshkosh University Books & More, and Utah Valley University Bookstore.

The Importance and Value of Diversity & Inclusion in Retail

Below are articles that explore the value diversity adds to the retail industry.

Diversity, Equity, and Inclusion in Retail: Breaking Down the Task Ahead
Published by: Bain & Company

Do Young Consumers Think Brands Have Been Following Through On Their Anti-Racism Promises?
Published by: YPulse

Championing Anti-Racism Work Within Your Customer Support Team
Published by: Nicereply

Inclusivity Is the New Wave of Retail – Here’s How to Implement
Published by: Medallion Retail

The Diversity Imperative in Retail 
Published by: McKinsey & Company

How Important is Diversity for Successful Retail?
Published by: brand-experts.com

DEI Studies & Statistics

Learn more about the impact of Diversity & Inclusion on retail businesses, as well as some insights on changes you can make within your organization.

NEW Model behavior: How mannequins display retail's brand values
Published by: Retail Dive

As retailers focus on diversity, executive representation is stagnant
Published by: Retail Dive

All In: Inclusion & Diversity Drive Shopper Habits
Published by: Accenture

The Diversity and Inclusion Revolution: Eight Powerful Truths
Published by: Deloitte Review

Creating an Inclusive Environment

Below are articles that highlight actions you can take to ensure all are welcome and included in your community.

NEW 5 Clothing Brands Reimagining Gender Neutral
Published by: YPulse

NEW Old Navy goes size-inclusive: ‘A complete transformation of the way we work’
Published by: Glossy

7 Ways Retailers Should Create a More Inclusive Shopping Experience in Their Stores, According to the Head of Diversity & Inclusion at Unilever
Published by: Business Insider